SpinReelz Terms and Conditions

Welcome to SpinReelz Casino. These Terms and Conditions govern your use of our website and services. By registering an account at Spin Reelz, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. At SpinReelz, we reserve the right to amend these terms at any time, and continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Company Information and License

Our casino is operated by Comentive LTD, a company registered in Belize under registration number 000047924, with its registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We operate under a license issued by the Anguillan Financial Services Commission (FSC), Anguilla. Here at SpinReelz, we are committed to conducting our business in a fair, transparent, and responsible manner in accordance with the regulations governing our license.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. Our SpinReelz platform is intended for players residing in the United Kingdom, Canada, Australia, Poland, Brazil, Turkey, Kazakhstan, Azerbaijan, Uzbekistan, Norway, Denmark, Czech Republic, Switzerland, Hungary, and eurozone countries. We do not accept players from Afghanistan, Belarus, Bulgaria, Cote d'Ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Ukraine (including Crimea), the United Arab Emirates, or the United States of America. Canada is blocked for NYX games specifically, and individual games may carry additional regional restrictions.

You must provide accurate, current, and complete information during registration at SpinReelz Casino. You are permitted to hold only one account with us; duplicate accounts will be closed and any associated funds may be forfeited. Our SpinReelz login credentials are personal to you and must not be shared with any third party.

Identity Verification

We may request identity verification at any stage of your relationship with us, including before processing a withdrawal. Required documents include a clear photo of a government-issued passport or ID card (front and back as separate images), proof of address such as a utility bill or bank statement issued within the last three months, proof of deposit for every payment method used, and, where requested, video verification conducted in English. You must supply requested documents within two weeks of a withdrawal request, otherwise your withdrawal will be cancelled. We hold withdrawals until verification is complete.

Deposits and Withdrawals

We accept deposits via bank cards, Apple Pay, Google Pay, SEPA, bank transfer, and Interac. The minimum deposit is EUR 20 or the equivalent in your chosen currency, with the exact figure displayed before you confirm payment. Our minimum withdrawal amounts vary by currency, starting at 40 EUR, 40 USD, or 40 GBP, with equivalent thresholds in other supported currencies.

Our withdrawal limits are set at 2000 EUR per transaction, 2000 EUR per day, 5000 EUR per week, and 15000 EUR per month. VIP players may be exempted from these daily, weekly, and monthly limits. Amounts exceeding a payment system's limit will be paid in installments, and winnings over 15000 EUR may be split into monthly installments. If your total bets since the last deposit are below three times that deposit, we may charge transaction processing costs. Refunds may carry a 15% commission deduction, and currency conversion fees on deposits made in a non-registered currency are the responsibility of the player.

Bonuses and Promotions

At Spin Reelz, we offer a five-deposit welcome package advertised as 425% up to 5500 plus 525 free spins, structured across your first five deposits with individual limits on maximum bet and maximum bonus win. Our VIP welcome pack provides 100% up to 2500 EUR plus 200 free spins on a minimum deposit of 200 EUR. We at SpinReelz also run the Wednesday Bonus, Friday Live Reload, Weekend Reload, and a weekly cashback program of up to 20%, calculated from your net deposits and credited to your bonus balance.

Free spins carry x1 deposit wagering to unlock, and free spin winnings carry x35 wagering. Bonus funds must be wagered within five days of activation, and only one deposit bonus may be active at a time; bonuses cannot be stacked. Wagering contributions vary by game type: slots contribute 100%, buy features 50%, live roulette and blackjack 10%, instant win games 5%, and table games, scratch cards, and other live games 0%. Progressive jackpot slots, EGT titles, and certain named slots including Book of Dead, Reactoonz, and Thunderstruck I and II are excluded from bonus play. A bonus is forfeited if its linked balance drops to 0.05 EUR or below.

One welcome package is permitted per person, device, address, phone number, IP address, and payment method. We do not offer bonuses to players in Russia or Sweden, and welcome bonuses are not available to players in Finland. Our VIP Reload bonus is available once per week to players at loyalty level 3 and above.

Loyalty and VIP Program

Our loyalty program rewards you with points that determine your loyalty level, and these points reset annually. Reaching level 3 unlocks access to the weekly VIP Reload bonus. Our VIP program provides exemption from standard withdrawal limits and access to exclusive bonuses. If, after eight deposits, the ratio of your total bonuses to total deposits (multiplied by 100) exceeds 50%, you will be temporarily removed from VIP status and will not receive further bonuses until this ratio falls below 50%.

Games and Providers

Our SpinReelz casino online library features slots, live casino games, instant games, bonus buy games, roulette, blackjack, baccarat, sic bo, casino hold'em, teen patti, bingo, scratch cards, and crash games, supplied by providers including 1spin4win, Apparat, Avatar UX, Belatra, BGaming, Booming, BSG, Endorphina, Gamebeat, Gamzix, iSoftBet, NetGame, PG Soft, Platipus, Spinomenal, and TrueLab, among others. Our live casino section, available for Spin Reelz live casino play, is powered by Iconic21, Copacabana, Kagaming, Mascot, and Tada Gaming. Progressive jackpots are available across select titles.

Responsible Gambling and VPN Policy

We are committed to promoting responsible gambling and provide tools to help you manage your play. The use of VPN or similar services to disguise your true location is not permitted on our platform and may result in account suspension or forfeiture of winnings. We encourage you to gamble within your means and contact our support team if you require assistance.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. Whether you have questions about your SpinReelz casino account, a pending withdrawal, or our promotions, we are here to help at any time.

Limitation of Liability

We strive to ensure our platform operates smoothly at all times; however, we do not guarantee uninterrupted or error-free service. We are not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond our reasonable control. By using our services, you acknowledge and accept the inherent risks associated with online gambling.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction. Any disputes arising from your use of SpinReelz Casino shall be resolved in accordance with these provisions. We reserve the right to suspend or terminate accounts found to be in violation of these terms.